Frequently Asked Questions
Everything you need to know before hitting the trails.
What is your return policy for worn trail shoes?
We offer a 30-day 'Trail Test' guarantee. If your shoes don't perform to your expectations on the terrain, you can return them for a full refund or exchange, even if they've been used.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for runners who need their gear before a weekend race.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know which hydration vest size to choose?
We recommend measuring your chest circumference while wearing your typical running apparel. Please refer to the specific size chart on the product page for the most accurate fit.
Are your products covered by a warranty?
All gear sold on Run Trails comes with a 1-year manufacturer warranty against defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.